Many people have problems with their broadband connections, these can arise from many different problems. Here are some examples if your modem will not synchronise with the BT exchange. Please visit this link on Broadband filtering.

• On a new installation, the telephone cables in your property are star wired. This causes too many reflections

• On a new installation, you live too far away from the exchange to use the standard setup that came with your broadband package. A NTE2000 Broadband socket needs to be fitted.

• One of your sockets is wired incorrectly. This will cause echoes

• There is a fault on the internal wiring (this fault will not necessarily affect your telephone)

• There is something plugged into a phone socket which does not have a filter

• If your service provider increases your connection speed. Any of the above may come into affect.

• There is a fault on the BT line or BT exchange

If your modem is in synchronisation with the BT exchange but you cannot log on to your Broadband account or access the internet.

• The setup did not complete

• There is a problem with your PC i.e. network or a virus

All of these problems can be resolved.
You can share your broadband connection with all the PC's in your home or business, go to our products page to see our range of broadband products.